Contact the Service Desk for Technical Assistance

The Service Desk staff assists students with a variety of technical queries such as login questions, e-mail account sign-in, navigation in an online course, MyParker access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through email, walk-in assistance, appointments, and telephone.

Phone: On-Campus Extension 7450, Off-Campus 214-902-2430
In-Person: North Building Suite 130 (next to the Library)

  

Minimum Hardware Requirements

  • A broadband internet connection (Cable/DSL/Satellite)
  • A personal Windows PC or Intel-based Mac computer.
    Microsoft Windows
    • Windows 7 | Windows 8 | Windows 10
    • 4 GB RAM (8 GB recommended)
    • 256 GB Hard drive or higher, Solid State recommended 
    • Sound card and speakers or headphones
    • A webcam with headphones are required

Mac OS X – 

    • Version 10.10 - Yosemite or higher
    • 4 GB of RAM (8 GB recommended)
    • 256 GB Hard drive or higher
    • A webcam and speakers are incorporated into all Macs

NOTE: To fully participate in courses, you must use a PC or a Mac. A Chromebook, tablet, or mobile device is insufficient for the demands of Parker University online courses.

Required Software

Browser

Firefox and Chrome are the recommended browsers for accessing the Blackboard Learning Management System

Parker Email

You are required to use your Parker University student email account for your online course. Parker's email is accessible 24/7 from any computer with a web browser. Access and use the Parker University student email.

Antivirus and Malware Software

We highly recommend that you purchase anti-virus / anti-malware for your computer or laptop, even if you have a Mac. There are free versions available, however, they are typically minimally featured and frequently advertise their paid versions. Some common antivirus/malware software options are below. The best one for you will depend on your specific needs and budget: 

 

Students will need to work with the Financial Aid office to see if they qualify for additional funding to purchase a computer if their computer does not meet these requirements. If they have specific questions regarding their technology, please have them reach out to the Parker University IT Service Desk at servicedesk@parker.edu or 214 902 2430.

 

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