Counseling Services On Campus


Counseling Services are free and available to all students and their spouses.  

Parker University Counseling Center strives to meet a range of unique needs presented by college students. Committed to delivering quality care, the Parker University Counseling Center professionals provide a range of short-term mental health services to students. All students are welcome to request an appointment for an initial assessment to discuss their concerns. Clients in serious mental or emotional distress may be referred to providers trained in crisis management for stabilization.

When a student’s needs require a more intensive level of care, we partner with the student to find resources within the community. Situations that may require off-campus care include: a need, or request, to be seen at a higher frequency for individual therapy (sessions are typically every-other week); alcohol and drug addiction, eating disorders, chronic thoughts and/or attempts of self-injury and/or suicide, and treatment for aggressive or violent behavior. Parker University Counseling Center does not provide psychological testing for disability services, documentation for courses, or documentation for an emotional support animal. The DFW area has many specialized mental health resources available for students who need different services and levels of care and the counseling staff can assist students in finding appropriate services. It is the responsibility of the student to follow through with treatment. 

During the pandemic, counseling is offered via Microsoft TEAMS from 8:00 a.m. to 5:00 p.m., Monday-Friday. Counseling sessions are by appointment. The counselor Jacquelyn Elbel, Ph.D., has been at Parker since the Fall of 1988.   
Find out more about Dr. Elbel here. Email her at: 
Jacquelyn Elbel, Ph.D. is a Licensed Psychologist with the Texas State Board of Examiners of Psychologists (TX License #30554; Expires August 31, 2023). For information on how to verify a license, please go to For information on how to file a complaint, please go to the following page:
After hours counseling is offered through MyBenefitsWork (see right side of page). You will need to have a Campus Cares account and can sign up with the information on this page. You can also contact the crisis lines on the right side of the page. 

To schedule an appointment send Dr. Elbel please complete the following form . You will need to be signed in to do so.  She will get back to you quickly to set up an appointment! Appointments are scheduled in TEAMS during the pandemic. If you do not hear back in a timely manner please email her at

Center Information

  • The objective of counseling is to help clients improve their well-being, alleviate their distress, resolve their crisis and increase their ability to solve problems and make decisions. Counselors enable and facilitate psychological growth and development by helping clients better use existing resources and skills or by guiding them in developing new ways to help themselves.
  • A counseling appointment typically lasts 50 minutes, and is free to Parker University students and their spouses.
  • Your appointment times are reserved exclusively for you. If you cannot keep your appointment, please contact the office as soon as possible so that others may utilize the time. If you miss an appointment please contact the counselor to reschedule. 
  • The office telephone number is 972-438-6932 x7155; you may send Dr. Elbel an email or TEAMS message at any time of the day or night. She will answer during business hours. She does not check voicemail when off campus. If a crisis arises during the evening or weekend, use your Campus Care telehealth app to access free and confidential counseling 24/7.
  • You have the right to decide if you desire counseling services. If you prefer a professional from the community, we shall provide you with the names of other qualified therapists. You have the right to terminate counseling at any time without any moral or legal obligation.
  • All information revealed by you to the counselor will be kept strictly confidential and will not be revealed to any other person or agency without your written permission except those situations which by law a counselor is required to report. These include: (1) if you threaten bodily harm or death to yourself or another person; (2) if you report the physical or sexual abuse of a minor child; (3) if you report the physical or sexual abuse of an elderly person (4) if you report sexual abuse or exploitation by a mental health provider. 
  • Any complaints against a counselor may be reported to the Dean of Student Affairs or though the counselor's professional licensing board.

Useful Web Sites

Information from anxiety to relationships available through links to different web sites. See also the tab on the top left of the page for many resources for a variety of topics. 

Substance Abuse Treatment & Recovery Resources Dallas

Local resources

National resources

Leaving Abusive Relationships

Financial Guidance: This website includes a very comprehensive checklist for leaving an abusive relationship. Financial constraints are usually significant and long lasting. Advice is given for planning an exit safely and effectively. Included are national and local resources.

Student Success Workshops: Adjustments above the Atlas

Stress Management and Using Temperament for Success, w/Dr. Elbel

Study Skills and Time Management w/Stratton Poulson

Test Taking Skills w/Stratton Poulson

Sleep Smarter—Be Smarter, w/Dr. Elbel

Overcome Test Anxiety, w/Dr. Elbel 

National Boards Game Plan 

Previous workshops are always available by Vodcast (on Campus Life - Student Affairs-Student Affairs Information--Vodcasts of Student Success Workshops) or at this link:

Counseling (crisis and individual (or couples)) is available 24/7 through your telehealth app, under the MyBenefits tab, Campus Care. The services include both 24/7 counseling with a person on-call and appointments with a designated provider. As a Parker University student, you automatically become enrolled in a telehealth discount plan through CampusCare as part of your student fees.   

Students can visit or download the Work Mobile app to register themselves as well as spouses and dependent children. You will need to use the Member ID and Group Number provided in the email you received to register.  A member card will be mailed to the address you provide at enrollment. 

Answers to most other questions can be found in the information provided when you register.

If you have any questions you may contact a customer service representative at 1-800-800-8304 Monday – Friday, 7:00 am to 7:00 pm and Saturday, 8:00 am to 5:00 pm Central Time. If you cannot resolve your issue with customer service please e-mail Alaina Mount, Dean of Students at

Living with Worry and Anxiety

guide_to_living_with_worry_and_anxiety_amidst_global_uncertainty_en-us.pdf  Most college students deal with worry and anxiety. This practical and easy-to-read guide includes specific and empirically validated activities and approaches to help with worry and anxiety that come with any situation. The graphic representations make it even more accessible and relatable. COVID-19 and our reactions to it are discussed.

Guide to living with worry and anxiety Workbook

Many techniques detailed for cognitive and physical symptoms


(.pdf, 1238K)

Coronavirus Anxiety Workbook

many techniques which help with any kind of anxiety and worry

(.pdf, 550K)